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Erstwhile Bharti AXA travel insurance

Better Together

Bharti AXA General Insurance is now a part of ICICI Lombard

ICICI Lombard is pleased to inform you all that the general insurance business of Bharti AXA General Insurance has successfully demerged with us, effective 8 September 2021. The transaction has been effective following the requisite approval from the National Company Law Tribunal (NCLT) and the Insurance Regulatory and Development Authority of India (IRDAI).

We aim to provide new and existing customers with value-driven products and services along with a dedicated and extended network of customer support services. The transaction will also aid in improving and expanding our distribution network.

Why should I go for the ICICI Lombard travel insurance policy?

Our single trip and multi-trip policies are well thought out to cover your trip to the hilt. Some of the key features include:

No medical test

Before your trip, if you have a last-minute realisation that you don’t have travel insurance or haven’t had a medical exam in a while, no worries. You can get travel insurance instantly with us without a medical test.

Medical cover

If you fall sick on your trip, or worst get hospitalised, we’ll cover your medical expenses on a cashless basis.

Compassionate visit

If you are hospitalised on your trip and take longer than 5 days to recover, we’ll pay for your dear one’s lodging and boarding and travel to come see you.

Luggage cover

If you lose your luggage at the airport, or if it gets delayed for more than six hours, we’ll compensate you for your loss and reimburse you for the amount you spend on essentials.

Flight delay

If your flight is running super late, not a thing to worry! We’ll reimburse the amount stated in your policy if it is delayed beyond 6 hours.

Impressed already? Get your quote for ICICI Lombard travel insurance here

What if I am an erstwhile Bharti AXA travel insurance customer?

If you are an erstwhile Bharti AXA travel insurance customer, you don't need to worry about your existing policy features and benefits. Since the transaction’s objective is to provide value-driven services, customers can continue to take advantage of their existing policy terms and conditions while also having access to quality services provided by ICICI Lombard. Furthermore, your insurance continuity benefits will not be terminated, nor will the claim settlement procedure be altered, and the policy document will also remain valid and effective until it expires.

How can I renew my erstwhile Bharti AXA travel insurance?

Following the transaction, the erstwhile Bharti AXA customers can renew their policy by visiting the website of ICICI Lombard.

    Below are the steps to renew your policy

  • 1
    Click here to visit our policy renewal page.
  • 2
    Enter your existing travel policy details or your registered mobile number.
  • 3
    Click on ‘Proceed’.
  • 4
    Follow the instructions for the ICICI Lombard travel policy.
How can I claim under my erstwhile Bharti AXA health insurance?

How can I claim under my erstwhile Bharti AXA travel insurance?

If you have a travel insurance policy with the erstwhile Bharti AXA General Insurance, you can contact our claim representatives by dialling 1800-103-2922 or sending an email to

Frequently asked questions for the existing customers of erstwhile Bharti AXA travel insurance

Which branch should I visit if I hold erstwhile Bharti AXA travel insurance?

Erstwhile Bharti AXA customers will now have to visit the ICICI Lombard branch for any transaction or queries. Our branches are operational from 9:15 am to 6:15 pm on all working days.

What if I filed a claim request before the demerger? Is the transaction going to have any influence on it?

No, the transaction will not have any impact on your claim processing. It will be processed as per your existing travel policy's terms and conditions.

What if I have to raise a complaint? Has the demerger transaction changed the grievance redressal process?

If you are an existing customer, then following the transaction, you can raise your complaint through the website or can write to us at

Will the demerger have any impact on my existing travel policy's continuity benefits?

No, the transaction does not impact your existing travel insurance continuity benefits.

When it comes to renewing my travel insurance policy, under whose name should I write the cheque?

To renew your erstwhile Bharti AXA policy, issue a cheque in favour of ICICI Lombard. If you haven't received renewal notice yet, reach us on our toll-free number 1800-103-2292 or raise your request by emailing us at

Following the demerger, is there any revision in my erstwhile Bharti AXA travel policy terms and conditions?

No, the transaction does not affect or terminate any existing travel plan benefits you purchased from erstwhile Bharti AXA.

Will ICICI Lombard issue me with a new travel policy, or will the one I presently have under the name of Bharti AXA General Insurance continue to remain valid even after the transaction?

No, you will not be issued a new policy document after the transaction, and the one you already have will stay active and valid until it expires.

I am holding a travel policy from erstwhile Bharti AXA; is it possible for me to pay my premium online after the transaction?

Yes, you can pay your travel premium online. After the transaction, when you try to visit the Bharti AXA General Insurance page, you will be redirected to the website of ICICI Lombard where you can not only pay your premiums online but also access all of the other services provided under your existing policy.

Can I make modifications to my existing erstwhile Bharti AXA travel policy, and if so, what is the procedure?

Yes, you can request changes to your existing policy. To do so, call our toll-free number 1800-103-2922 or send us an email at

How can I contact the customer service executives after the transaction if I have travel insurance from the erstwhile Bharti AXA General Insurance?

Existing customers can contact the ICICI Lombard customer support team through any of the contact methods listed below.

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