Which branch should I visit if I hold erstwhile Bharti AXA travel insurance?
Erstwhile Bharti AXA customers will now have to visit the ICICI Lombard branch for any transaction or queries. Our branches are operational from 9:15 am to 6:15 pm on all working days.
What if I filed a claim request before the demerger? Is the transaction going to have any influence on it?
No, the transaction will not have any impact on your claim processing. It will be processed as per your existing travel policy's terms and conditions.
What if I have to raise a complaint? Has the demerger transaction changed the grievance redressal process?
Will the demerger have any impact on my existing travel policy's continuity benefits?
No, the transaction does not impact your existing travel insurance continuity benefits.
When it comes to renewing my travel insurance policy, under whose name should I write the cheque?
To renew your erstwhile Bharti AXA policy, issue a cheque in favour of ICICI Lombard. If you haven't received renewal notice yet, reach us on our toll-free number 1800-103-2292 or raise your request by emailing us at customersupportba@icicilombard.com
Following the demerger, is there any revision in my erstwhile Bharti AXA travel policy terms and conditions?
No, the transaction does not affect or terminate any existing travel plan benefits you purchased from erstwhile Bharti AXA.
Will ICICI Lombard issue me with a new travel policy, or will the one I presently have under the name of Bharti AXA General Insurance continue to remain valid even after the transaction?
No, you will not be issued a new policy document after the transaction, and the one you already have will stay active and valid until it expires.
I am holding a travel policy from erstwhile Bharti AXA; is it possible for me to pay my premium online after the transaction?
Yes, you can pay your travel premium online. After the transaction, when you try to visit the Bharti AXA General Insurance page, you will be redirected to the website of ICICI Lombard where you can not only pay your premiums online but also access all of the other services provided under your existing policy.
Can I make modifications to my existing erstwhile Bharti AXA travel policy, and if so, what is the procedure?
How can I contact the customer service executives after the transaction if I have travel insurance from the erstwhile Bharti AXA General Insurance?
Existing customers can contact the ICICI Lombard customer support team through any of the contact methods listed below.