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ICICI Lombard Claim Settlement Ratio for Health, Vehicle & Travel in 2022

What is Claim Settlement Ratio?

At ICICI Lombard, the claim settlement ratio is arrived by dividing the total claims paid in 30 days by the sum of claims paid overall. Claim Settlement Ratio is a reliable insurance metric that helps you understand if the insurance company and the selected policy are the right choices for you.

Why is Claim Settlement Ratio important?

Assess the insurer

CSR is one of the performance indicators that you can use to evaluate insurers when purchasing a policy.

% of claims paid by the insurer

A high percentage shows a solid chance of the insurer paying your claims. However, it is essential to not rely only on this value when deciding on your insurer.

Limitations of CSR

Claim amount paid not considered

The claim settlement ratio of an insurer does not account for equally essential factors such as the amount paid in the claim.

An insurance policy is your plan B when you need swift financial backup in an emergency. With a simple claims process and a good claim settlement ratio, you can be positive that the insurers are reliable and will help you in time of need.

ICICI Lombard Claims Settled Scoreboard

ICICI Lombard Claim Settlement Ratio

Insurance Claim settlement ratio (first 30 days)
Health 99.7%
Travel 98.6%
Motor Own Damage 93.4%

*Claim statistics are for FY2020-21 and computed basis individual claims settled (paid) over total individual claims within 30 days of the last receipt of the necessary claim documents.

Claim settlement in the digital age

1 million

vehicle inspections done digitally


Motor Own Damage
claims processed digitally

52 thousand+

health cashless claims settled with AI approvals

60% +

Group health cashless approvals are approved by AI

For details, refer to the Financial Disclosure for FY2020-21 on our website

Why millions put their trust in us

We at ICICI Lombard have continued to step up our game over the last two decades when it comes to serving you, our customers. Here's how we make claims easy for you:

Quick processing

Swift claim processing by our in-house claims servicing team

Quick processing

Digital intimation and inspection to reduce turnaround time and make the entire process easier for customers.

Max coverage

PAN India network of cashless garages and hospitals for easy and smooth claims.

What is the ICICI Lombard claim settlement process like?

The ICICI Lombard Claim Settlement Process comprises of three easy steps:


To raise a claim, you can call 1800 2666 (toll-free). Claims can also be raised by login to our website or the IL Take Care app.

Survey & Verify

Submit all the necessary information and relax while we look into your claim.


Keep track of your claim status in real-time with IL Take Care app

How to avoid claim rejections?

Review the policy document well before purchase

Apply for endorsement if coverage modification is required

Renew your policy before the due date

Pay your premiums
on time

Submit all the relevant documents needed to support the claim

Ensure submission within the stipulated time frame.

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