Policy purchase, claims, renewal & more
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08/12/2020 11:53:14
At ICICI Lombard, the claim settlement ratio is arrived by dividing the total claims paid in 30 days by the sum of claims paid overall. Claim Settlement Ratio is a reliable insurance metric that helps you understand if the insurance company and the selected policy are the right choices for you.
CSR is one of the performance indicators that you can use to evaluate insurers when purchasing a policy.
A high percentage shows a solid chance of the insurer paying your claims. However, it is essential to not rely only on this value when deciding on your insurer.
The claim settlement ratio of an insurer does not account for equally essential factors such as the amount paid in the claim.
An insurance policy is your plan B when you need swift financial backup in an emergency. With a simple claims process and a good claim settlement ratio, you can be positive that the insurers are reliable and will help you in time of need.
*Claim statistics are for FY2020-21 and computed basis individual claims settled (paid) over total individual claims within 30 days of the last receipt of the necessary claim documents.
vehicle inspections done digitally
Motor Own Damage claims processed digitally
health cashless claims settled with AI approvals
Group health cashless approvals are approved by AI
For details, refer to the Financial Disclosure for FY2020-21 on our website
We at ICICI Lombard have continued to step up our game over the last two decades when it comes to serving you, our customers. Here's how we make claims easy for you:
Swift claim processing by our in-house claims servicing team
Digital intimation and inspection to reduce turnaround time and make the entire process easier for customers.
PAN India network of cashless garages and hospitals for easy and smooth claims.
The ICICI Lombard Claim Settlement Process comprises of three easy steps:
To raise a claim, you can call 1800 2666 (toll-free). Claims can also be raised by login to our website or the IL Take Care app.
Submit all the necessary information and relax while we look into your claim.
Keep track of your claim status in real-time with IL Take Care app
Review the policy document well before purchase
Apply for endorsement if coverage modification is required
Renew your policy before the due date
Pay your premiums on time
Submit all the relevant documents needed to support the claim
Ensure submission within the stipulated time frame.
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