1800 2666
Live Chat

Please enter your details

Please enter the name
+91 Please enter the mobile number
Please select the product
(Please enter words below)
(Please enter words below)

Live Chat

May I help you?

Begin Chat

Get cashless services at 3500+ network garages

Whether long journeys or tough roads, be assured of assistance when you need it. With our car insurance, you become eligible for cashless services at our 3500+ network garages across the country.

7 reasons to buy Car Insurance from ICICI Lombard

  • member

    A dent in your car will not cause a dent in your finances


    Get the Zero Depreciation Cover and avail coverage on replaced parts with no deduction for depreciation

  • member

    Switch to our policy and retain existing benefits


    Transfer your No Claim Bonus from an existing policy, if you haven’t made a claim

  • member

    Get allowance for daily commute when your car is getting repaired


    Our Garage Cash Cover offers you a daily allowance for each day that your car is in the garage

  • member

    If your car breaks down, help will come your way


    Just give us a call and be assured of Road Side Assistance to help with accommodation, minor repairs and more

  • member

    Go on longer drives with lesser worries


    Avail cashless services at 3500+ network garages

  • member

    Get your policy without any delays


    We issue instant policy online, with minimal paperwork

  • member

    Renew your policy with ease


    We have made online policy renewal quick, effortless and convenient


How to Claim Compensation under Third Party Motor Insurance

Read Article
Hum Kaise Maan Lein

Hum Kaise Maan Lein


How to do mobile self-inspection for your car?

Once you pay for a break-in insurance policy, you can either ask the insurer to inspect the vehicle or choose to inspect it yourself on our insure mobile app.

See More

Understand Car insurance policy coverage

What is covered under your car insurance policy: Inclusions

  • Loss or damage to your vehicle against natural calamities - Fire, explosion, self-ignition or lightning, earthquake, flood, typhoon, hurricane, storm, tempest, inundation, cyclone, hailstorm, frost, landslide, rockslide.
  • Loss or damage to your vehicle against man-made calamities - Burglary, theft, riot, strike, malicious act, accident by external means, terrorist activity, any damage in transit by road, rail, inland waterway, lift, elevator or air.
  • Personal Accident Cover - Coverage of ` 2 lakhs for the individual driver of the vehicle while travelling, mounting or dismounting from the car. Optional personal accident covers for co-passengers are also available.
  • Third Party Legal Liability - Protection against legal liability due to accidental damages resulting in the permanent injury or death of a person, and damage caused to the surrounding property.

To understand exactly what all your car insurance policy covers, and be in a much better position to benefit from it, read your Policy Wordings carefully.

What is not covered under your car insurance policy: Exclusions

  • Normal wear and tear and general ageing of the vehicle
  • Depreciation or any consequential loss
  • Mechanical/ electrical breakdown
  • Loss/ damage due to war, mutiny or nuclear risk

It’s always a good idea to be aware of what is excluded from your policy, so that you are not disappointed by extra expenses later. So make sure you go through the Car Insurance Policy Wordings carefully.

Car Insurance
Package Insurance (Private Car)"B" Policy
Motor 01

Check the sum insured offered by your car insurance policy

Each car is insured at a fixed value which is termed as the Insured’s Declared Value (IDV). This sum insured is calculated on the basis of a number of factors. Here’s how it works:

  • IDV is calculated on the basis of the manufacturer's listed selling price of the vehicle plus the listed price of any accessories after deducting the depreciation for every year as per the schedule provided by the Indian Motor Tariff.
  • If the price of any electrical and / or electronic item installed in the vehicle is not included in the manufacturer's listed selling price, then the actual value (after depreciation) of this item can be added to the sum insured over and above the IDV.

  • In case of vehicles fitted with bi-fuel system such as ​petrol/​diesel and CNG/LPG, permitted by the concerned RTO, the CNG/LPG kit fitted to the vehicle is to be insured separately at an additional premium of 4% on the value of such kit. You need to specifically declare this in the proposal form.

Explore our simple & hassle-free car insurance claim process

Once you report a claim to us, you can avail a host of benefits:

In case of an unfortunate accident / breakdown, be assured of complete assistance from us to get back on the road, as early as possible.

The first thing you need to do is call our toll free number 1800 2666, and then leave the rest to us.

  • Cashless repair across a wide network of garages to ensure a smooth ride
  • Free pick-up, towing facility and wash benefit at selected garages
  • Loss Assessment Survey of vehicle within 4 hours by dedicated ​Relationship Manager*
  • 6 months quality assurance on all repairs**
  • If the vehicle is serviced in a garage outside the purview of our network, then you can claim reimbursement for the same

*Applicable on claims intimated before 2 PM and not applicable on Sundays and National Holidays
**Subject to maximum usage upto 6,000 km, post such repairs

Click here to view our wide network of garages

In case of an accident, make sure you follow these steps

  • Note the number of the other vehicle involved in the accident, if any
  • Note down the names and contact details of witnesses, if any
  • Contact our toll free number 1800 2666 and get your claim number / reference number
  • The Call Centre Representative will provide you with the details of the documents required for claim processing and also details of our preferred cashless garage
  • File an FIR at the nearest police station in case of property damage, bodily injury, theft and major damages

Here’s what happens after you have registered your claim

  • Our Customer Service Manager (C​SM) will contact you within 24 hours of registering the claim
  • You will then need to submit all the required documents to the dealer / C​SM and get them verified with the originals
  • Our C​SM will then get an estimate for the repairs of your vehicle and give spot approval after assessment
  • Payments that need to be borne by us at our preferred garage will be made directly to the garage on completion of the repairs
  • Our C​SM will inform you in case any balance amount has to be paid by you as per the policy terms and conditions

To make your claim settlement process faster and simpler, follow this checklist of documents

Documents Required for Accident Claims

  • Claim Form duly signed*
  • RC copy of the vehicle
  • Driving License copy
  • Policy copy (First two pages)
  • FIR on a case-to-case basis
  • Original Estimate
  • Original Repair Invoice and Payment Receipt (for cashless garage, only repair invoice)

*Stamp required in case of company registered vehicle

Documents Required for Theft Claims

  • Claim Form duly signed*
  • RC copy of the vehicle with all original keys
  • Driving License copy
  • Policy copy
  • Original FIR copy
  • Original Estimate
  • RTO transfer papers duly signed along with Form 28, 29, 30 and Form 35 (if hypothecated). Form 28 is needed in triplicate, Form 29 and 30 are needed in duplicate.
  • Final report – A No Trace report from the police saying that the vehicle cannot be located

*Stamp required in case of company registered vehicle

Documents Required for Third Party Claims

  • Claim Form duly signed*
  • Police FIR copy
  • Driving License copy
  • Policy copy (First two pages)
  • RC copy of the vehicle

*Stamp required in case of company registered vehicle

Further documents may be required depending on the claim

Common queries about Car Insurance (FAQs)


Which are the services provided by ICICI Lombard under Road Side Assistance (RSA)? *

We offer the following services under Road Side Assistance

  • Breakdown support over phone
  • Minor Repairs
  • Flat Tyre
  • Battery jump start
  • Arrangement of keys
  • Towing on breakdown/accident
  • Arrangement of rental vehicle
  • Arrangement/ Supply of fuel
  • Arrangement of Accommodation
  • Message Relay

Note: For details kindly refer Policy Wordings of your private car ​insurance plan.
*For list of services applicable in a policy, please refer policy schedule.

Can I renew my car insurance policy online?

yes,you can renew your car insurance policy online, starting 60 days before expiry of your existing policy. In case your vehicle insurance policy has already expired, our authorised surveyor will inspect the vehicle, before policy issuance. The policy would only be issued subject to a satisfactory inspection and submission of the required documents.

What are the exclusions under RSA cover?

Services for Road Side Assistance will not be provided in the below mention scenarios-

  • Providing the above mentioned services under conditions of earthquake, war, invasion, rebellion, revolt, riot, civil commotion, civil war, exceptional adverse weather conditions, acts of terrorism, nuclear fission, strike, act(s) of government(s)/government agencies/judicial/quasi-judicial authorities.
  • Any claims where your vehicle is being used for the purpose of racing, rallying, motor-sports, or is not being used/driven in accordance with applicable laws and regulations
  • Any claim where your vehicle can safely be transferred on its own power to the nearest garage/workshop
  • Any claims triggered by theft; any kind of consequential losses
  • Any loss which is covered under any other insurance policy or manufacturer’s warranty or recall campaign or under any other such packages at the same time
  • Any expenses for supply or replacement of parts/consumables
  • Any loss/damage caused to your vehicle when it is being used/driven against the recommendations of the owner’s/manufacturer’s manual
  • Any claims where services have been availed of without the prior consent of the Company

Does ICICI Lombard General Insurance Company only provide services in times of car breakdown or does it pay for the other expenses too?

ICICI Lombard General Insurance Company only provides assistance. Additional costs incurred for purchase of car parts, fuel, taxi fare etc. are to be borne by the customer.

Is Roadside Assistance service available 24x7?

Yes, Roadside Assistance service is available 24 x7.

quest img

What is Garage Cash Plan?

For Partial Loss- : If your vehicle is under repair after an accident, a fixed daily allowance will be paid for the number of days the vehicle will be in authorised garage for repair or number of days as mentioned in the schedule, whichever is lesser.

In the event of Total Loss/Constructive Total Loss of your vehicle, a lump sum amount as mentioned in the schedule shall be paid.

quest img

*What is the duration of days covered under Garage Cash Cover?

The duration for which the company will be liable for claim in respect of this add-on will be considered from the day after the insured vehicle is delivered to the garage till the day immediately preceding the date of discharge or date of invoice for such repair as prepared by the garage, whichever is earlier.

*As per the plan opted

quest img

What are the events covered in ICICI Lombard Motor Insurance policy?

Our policy is a comprehensive vehicle insurance plan, which offers you coverage for:

  • Any Loss or damage to your vehicle
  • Third Party Liability
  • Any permanent injury / death to a person caused by your insured vehicle
  • Any damage caused to the property other than property belonging to the insured or held in trust or in custody or control of insured by your vehicle
  • A Personal Accident Cover for the owner-driver of the vehicle while he is driving

In case of loss or damage to the vehicle or the accessories insured, we cover your expenses if the accident occurs due to the following hazards:

  • Fire, explosion, self-ignition or lightning
  • Burglary, housebreaking or theft
  • Riot and strike
  • Earthquake (fire and shock damage)
  • Flood, typhoon, hurricane, storm, tempest, inundation, cyclone, hailstorm, frost
  • Accident by external means
  • Malicious act
  • Terrorist activity
  • Whilst in transit by road, rail, inland-waterway, lift, elevator or air
  • Landslide and rockslide
quest img

What are the types of events or losses not covered under this policy?

The following events or losses are not covered in this policy:
• Mechanical/ Electrical breakdown
• Wear and tear, ageing of vehicle
• Consequential loss*
• Depreciation
• Deliberate accidental loss
• Intoxicated driving
• Any contractual liability
• Damage to/ by a person driving any vehicles or cars without a valid license

* Consequential loss is an indirect loss, which is not directly resulting out of a loss event, but arising as a consequence of loss event. For example, Mr. Singh was on his way to office for an important meeting with client. Unfortunately, his vehicle met with a road accident resulting in damages to vehicle and it consumed lot of his time. Due to this, he could not attend the meeting resulting in loss of approx `15 Lakhs. Damages to vehicle due to the accident are covered however, but the loss of `15 Lakhs is consequential and hence not covered.

For details, kindly refer to the Car Insurance Policy Wordings.

quest img

What is Third Party Liability cover? Is it covered?

Third Party Liability insurance covers losses to a third person who is not a party to the insurance contract. The Motor Third Party insurance covers the following losses:

• Any permanent injury / death to a person caused by your insured vehicle
• Any damage caused to the property (excluding vehicle) of some other individual by your insured vehicle

Liability is covered for an unlimited amount in respect of death or injury. Any damage to third party property is covered up to `7.5 Lakhs in case of Private Car and `1 Lakh in case of Two-wheeler.

quest img

How is the value of the vehicle (IDV - Insured Declare Value) determined?

The IDV of the vehicle is to be fixed based on the manufacturer's listed selling price of the brand and model, as the vehicle proposed for insurance at the commencement of insurance /renewal and adjusted for depreciation.

The IDV of the side car(s) and/ or accessories, if any, fitted to the vehicle, but not included in the manufacturer's listed selling price of the vehicle is also likewise to be fixed. The schedule of depreciation for arriving at IDV is as below:

Schedule of Depreciation for arriving at IDV
Age of the Vehicle
% of Depreciation fixing IDV
Not exceeding 6 months
Exceeding 6 months but not exceeding 1 year
Exceeding 1 year but not exceeding 2 years
Exceeding 2 years but not exceeding 3 years
Exceeding 3 years but not exceeding 4 years
Exceeding 4 years but not exceeding 5 years
quest img

What is ARAI?

ARAI stands for Automotive Research Association of India. If you have installed an ARAI approved anti-theft device in your vehicle, whose installation is dully certified by the agency, you can get a discount of 2.5% on the OD (Own Damage) premium, subject to a maximum of ` 500.

quest img

What are the factors affecting the premium amount?

The premium payable for your vehicle depends on the following factors:

  • Cubic capacity of the engine
  • Age of vehicle
  • Geographical Zone
  • Type of Model
  • IDV (Insured declared Value)
  • quest img

    What are the different modes of payment on icicilombard.com?

    You can choose between 6 payment options to pay your premium online:

    • Credit Card – Make secure premium payment with your VISA, Master and AMEX card.
    • Net Banking –Transfer the premium amount online through ICICI Bank and 13 other selected Banks
    • Debit Card – Just enter your Citibank, HDFC Bank, ICICI Bank or any of the other 7 approved bank’s Debit Card details to pay your insurance premium directly
    • Cash Card – Use your Done or ITZ Card to make the payment online
    • Cheque/ Demand Draft – You can send a Cheque/ Demand Draft by courier to our office address
    quest img

    Can I ask for some advance in case the repair charges are very high?

    We offer cashless claim services where the repair charges are directly paid to the garage, if your vehicle is repaired in a network garage. However, if the vehicle is repaired in a garage not falling in our network, you have to pay the repairing charges to the garage and we will reimburse the amount to you, as per our non-cashless claim services.

    quest img

    What is Cashless Claim and Non-cashless/ Reimbursement claim?

    Cashless Claim : In cashless claim facility, the repair charges of the vehicle are directly paid to the garage by us, provided the vehicle is repaired in our garage network.

    Non-cashless/ Reimbursement : If the vehicle is repaired in a garage outside the purview of our network, then you will be liable to pay the repair charges of the garage. You can get your claim amount reimbursed by submitting the original bills and payment receipts to our office.

    quest img

    How do I register my claim?

    Contact our Toll Free Helpline 1800 2666 to register your claim and get a claim number/ reference number. You can also directly register your claim online*, with our Lodge A Motor Claim service.

    * Please note that as of now, only accidental damage claims can be processed through the 'Lodge A Motor Claim' interface

    quest img

    When should I report to the police?

    Incidents such as ‘Third Party Property Damage’, ‘Bodily Injury to Self or Third Party’ or ‘Theft’ should be reported to the nearest police station as early as possible, under whose jurisdiction the incident has occurred.
    quest img

    What is the claim procedure adopted by the company for settlements?

    ICICI Lombard adopts the following process for settlement of claim:

    For Cashless claim settlement -
    • The Customer Relationship Manager (C​RM) / Surveyor attends the claim within 24 hours of registering the claim
    • Insured must fill the claim form, (click here to download it or collect it from the C​RM/ Surveyor/ Dealer) and submit all the required documents to the C​RM/ Surveyor/ Dealer
    • Our C​RM will get the estimate for the repairs of insured vehicle and give spot approval after assessment
    • After the completion of repairs at our preferred garage, we will make the payment of our share of the loss directly to the garage. Any amount over and above the admissible amount will have to be directly paid by the Insured
    • The amount of Depreciation as per the rate prescribed under the Indian Motor Tariff and Compulsory Deductions under the policy need to be borne by the Insured

    For Non-cashless/ Reimbursement claim settlement -
    • The Customer Relationship Manager (C​RM) / Surveyor attends the claim within 24 hours of registering the claim
    • Insured must fill the claim form (click here to download it or collect it from C​RM/ Surveyor/ Dealer) and submit all the required documents to the C​RM/ Surveyor/ Dealer
    • The C​RM/ Surveyor assess the loss, estimates the repair amount and then informs the Insured on the same day of assessment. The C​RM/ Surveyor will also take photographs of the damaged vehicle
    • Insured can then get the vehicle repaired at preferred workshop/ garage. The C​RM later carries out a re-inspection of the vehicle. The Insured then pays the workshop/ garage as per the C​RM/ Surveyor’s assessed estimation, who thereafter releases a ‘Proof of Release’ document. (The proof of release is an authenticated document signed by the insured to release his vehicle from the garage after it is checked and repaired)
    • Insured needs to submit the original bill, proof of release and cash receipt (derived from the garage) to the C​RM/ Surveyor
    • The C​RM/ Surveyor then submits all required documents to ICICI Lombard for settlement of the claim
    • Upon acceptance of the claim, the company issues the cheque to the Insured within seven working days from the date of receipt of all documents
    • The amount of Depreciation as per the rate prescribed under the Indian Motor Tariff and Compulsory Deductions under the policy need to be borne by the Insured

    quest img

    What documents are required to file a claim?

    In case of accidental damages claim, you need to provide the following documents:
    Claim Form duly signed
    • Valid R.C. copy of the vehicle
    • Valid driving license copy
    • Policy copy
    • FIR, if required (For Theft, Third Party Injury/ Damage; Highway accidents - Major only)
    • Original repair bill, proof of release and cash receipt
    • Any other document as required to investigate the Claim or Company's obligation to make payment for it

    quest img

    What is a non-premium bearing endorsement?

    A non-premium bearing endorsement is the endorsement for which you are not charged any additional premium. For example, Rectification in your contact details, Rectification in engine/ chassis number, Addition of hypothecation, etc.

    quest img

    What is a premium bearing endorsement?

    A premium bearing endorsement is the endorsement for which additional premium is charged. For example, Transfer of ownership, Addition of LPG/ CNG kit, Change of RTO location, etc.

    quest img

    How do I take a print of my policy?

    In case you have purchased your policy online through icicilombard.com then you can print your policy from the ‘My policy’ section of your 'My Insurance Account' by logging in with your Registered Email ID and Password. Alternatively, you can just click here to take a print of your policy. In case you have purchased your policy through our Branch/Agent, then you need to click here to search your policy, create your 'My Insurance Account', and then take a print out of your policy.

    quest img

    What is an endorsement?

    An endorsement is a written evidence of an agreed change in the policy. It is a document that incorporates changes in the terms of the policy. Additional premium will charged as applicable.

    quest img

    What are the documents required to cancel the policy?

    The documents required to cancel the policy by the customers are as follows
    • Customer Request Letter
    • Alternate policy proof (TP / Comprehensive)
    • Original Policy Copy
    • Sale Proof of the vehicle or Sale deed/Form 29&30 along with RTO acknowledgement. (in case of vehicle sold)
    • NOC from financer if the vehicle is seized by the financer

    Car Insurance Reviews and Ratings

    602 reviews

    Write a review
    1. Saurabh Saxena | Feb 13, 2018
      Your customer service executive helped me a lot while booking my ICICI Lombard car insurance. She did meticulous follow-ups as per my convenience. Thank you for simplifying the numerous advantages of the policy such as easy tenure options and inbuilt personal accident cover.
    2. Pinaki Sur | Feb 12, 2018
      I’ve bought a comprehensive car insurance plan from ICICI Lombard. The insurance advisor I spoke to knew his job well. He resolved even the smallest of my doubts and helped me to complete the transaction smoothly over the phone. Thank you for being very cooperative.
    3. Arun Koduvalli | Feb 11, 2018
      I have renewed my car insurance with ICICI Lombard. Your insurance advisor made me realise that your plan has better benefits than the ones offered by other providers. Thanks a bunch for the information!
    4. Baby George | Feb 10, 2018
      ICICI Lombard’s agent explained all the terms and conditions of the car insurance policy very smoothly. She patiently listened to my queries related to the plan and answered them promptly. I would like to wish her all the best.
    5. Abhishek Mishra | Feb 09, 2018
      I was assisted by your customer service executive for my car insurance purchase. She explained to me the plan’s numerous benefits including cashless services at garages within your network. Efficient representatives like her definitely make ICICI Lombard stand out from the crowd.
    6. Geoffery Archer | Feb 08, 2018
      It was a pleasure to talk to your agent. She explained to me the details of your car insurance policy and made sure that I understood each and every detail of the plan including the add-on cover. With her guidance, I was able to complete the payment process smoothly.
    7. Sunil Gaurihar Sinai Kakodkar | Feb 07, 2018
      I had a pleasant experience while renewing my car insurance with ICICI Lombard. The executive I interacted with ensured a quick and hassle-free completion of the procedure. Her efficiency in dealing with customers and her sincerity make her an asset to the company. I wish all the very best for her career.
    8. Aftab Hakim | Feb 06, 2018
      Your insurance advisor was of immense help to me. The efficient way in which he provided assistance to me and his dedication to his job deserve praise. He helped me get a car insurance quote with the right price and coverage, and even called me back upon request.
    9. Swayam Prakash Ray | Feb 05, 2018
      I am happy to share the experience I had with your customer support employee during the renewal of my expired car insurance policy. With his valuable help and guidance, I was able to complete the process within four hours. I hope to receive such good support from ICICI Lombard in the future as well. Good job! Keep it up.
    10. Daroori Srinivasu | Feb 04, 2018
      Had a nice experience while interacting with your customer service person! She described all the features and benefits of your car insurance plan. I am really impressed. Thank you so much for lending me a helping hand.
    11. Mangesh H. Vartak | Feb 03, 2018
      Your customer service representative enabled me to get my car insurance policy renewed with ease. He was honest throughout the interaction, and gave me the right advice and information whenever required. Thanks. Good luck with your career!
    12. Mahesh Kumar | Feb 02, 2018
      Your sales representative gave me all the required details of the car insurance plan. I am impressed with his easy way of communicating the benefits of the policy such as roadside assistance for minor repairs. I would appreciate if your team shares a video walkthrough on the telematics device since I am not sure how it works.
    13. Dr. Sadiq Basha | Feb 01, 2018
      I would like to say that your customer service person knew exactly what I was looking for with regard to car insurance. She simplified all that the policy offers, including third-party legal liability and property damage coverage, and gave me good suggestions over the phone. She was of great help to me in buying the policy online, and I really appreciate her patience.
    14. Ketan Sheth | Jan 31, 2018
      I had a good experience while renewing my car insurance with ICICI Lombard. Your salesperson handled our interaction patiently, explaining all aspects of the policy in detail. I am thankful for the assistance I received.
    15. Gaurav Saxena | Jan 30, 2018
      I had a great experience while buying car insurance from ICICI Lombard. Your executive not only conveyed the benefits of the policy in an easy-to-understand way, but also helped me to make the right choice. Wish you a great career ahead!
    16. Manish Raval | Jan 29, 2018
      I’d been browsing your website for a suitable car insurance plan and quote when I received a call from your agent. He not only highlighted the features of the policy such as financial protection against third-party legal liabilities but also helped me to make an informed choice. Really impressed with his service! I will definitely approach ICICI Lombard for renewal in the coming year.
    17. Manohar Pawar | Jan 28, 2018
      I’m happy to say that I was able to get my car insurance renewed within a day. Your customer service person listened carefully to my requirements and then gave me continuous online support for around two hours to help me with the process. This is the third car insurance policy that I’ve switched to ICICI Lombard because of the excellent back-end assistance.
    18. Nishi Vyas | Jan 27, 2018
      It was nice to talk to your agent during the purchase of my car insurance policy from ICICI Lombard. He directed me through the process quite nicely. Thanks to his guidance, I was able to complete the transaction in one go.
    19. Jestin James | Jan 26, 2018
      Your representative guided me every step of the way during the purchase of my car insurance policy. She called me up multiple times, and answered patiently when I badgered her with inane questions. It is just because of her good service that I decided to buy car insurance from ICICI Lombard despite having been offered a lesser premium by another insurance company.
    20. Rahul Ashok | Jan 24, 2018
      I would like to talk about the help extended by your executive during the purchase of my car insurance policy. She patiently explained the different insurance options available, and suggested a plan that would suit my needs best. She answered all of my queries and guided me through the purchase procedure. I’m very happy with her service and meticulous follow-ups.
    21. Vinod Kumar P.S. | Jan 24, 2018
      Your customer service representative provided me with timely assistance. He explained the key highlights of your car insurance plan with examples, and did multiple follow-ups with me over the weekend to address my queries. This in turn helped me to make an informed decision quickly. I truly appreciate his guidance and the way in which he helped me to renew my car insurance smoothly.
    22. Kosalaraman K. | Jan 24, 2018
      Just renewed my car insurance policy today. The online support I received during the renewal was fantastic. The executive explained to me the policy benefits and also simplified each and every step of the procedure. Kudos to the team! I’m happy to have become a part of the ICICI Lombard family. I hope to receive such excellent support throughout our relationship.
    23. Vineet Awasthi | Jan 23, 2018
      I bought car insurance online for the first time today. It’s been a great experience interacting with your agent. He walked me through the policy advantages such as personal accident cover of Rs. 2 lakhs, as well as the purchase procedure. Thanks a lot! Looking forward to a long relationship with ICICI Lombard.
    24. Srinivasa Naryana Murthy Balanagu | Jan 23, 2018
      Your customer service person assisted me in buying insurance for my car. She explained the policy details to me in a simple manner, leaving nothing to doubt. She helped me to gather the required information, upload the same onto my online account existing with ICICI Lombard, and complete the payment. Thank you.
    25. Anup Kumar | Jan 22, 2018
      ICICI Lombard’s insurance advisor gave me a crisp explanation of the policy benefits like financial coverage for the driver, roadside assistance and zero depreciation cover. He patiently answered all of my queries and suggested the best insurance option that I could opt for.
    26. Mini Nilkund | Jan 21, 2018
      I’d gotten in touch with your customer service associate for renewal of my car insurance plan. She clearly explained the policy terms and conditions to me; her extensive knowledge has left me impressed. She even advised me to buy personal coverage, and was very patient in the way she handled our conversation. Well done! Keep it up.
    27. K.P.M Das | Jan 20, 2018
      I just wanted to say that your insurance salesperson was really superb at her job. I’d called up ICICI Lombard to get more information regarding car insurance. However, within a span of 10 minutes, she convinced me to renew the policy with her precise explanation of the benefits such as coverage on replaced car parts, cashless services at network garages, and transfer of no-claim bonus.
    28. Amit Kumar Dixit | Jan 19, 2018
      I’m quite satisfied with the conversation I had with your customer service representative. I would like to compliment him for his strong communication skills. Really appreciate the support and guidance. Thanks!
    29. Ajay Kumar Behera | Jan 19, 2018
      I would like to thank your sales advisor for his excellent support in renewing my car insurance policy. He really did an outstanding job! I would also be grateful if you let me know why the app payment didn’t work.
    30. Vinod Warik | Jan 18, 2018
      The salesperson came across as intelligent and polite over the phone. He had complete information about your car insurance plan, especially its advantages like roadside assistance to help with accommodation and minor repairs. He helped me to renew the policy without delay. I thank him for the support.
    31. Hemanga Bora | Jan 18, 2018
      ICICI Lombard’s customer service executive helped me to choose the best insurance policy for my car. She was very forthcoming about the policy details including the available options, and respective inclusions and exclusions. Hope to receive such great service in case of any insurance claims in the future.
    32. Jagannathan S. | Jan 17, 2018
      I would like to thank your sales associate for doing his best to ensure a smooth and easy transaction for me. He convinced me to buy a new car insurance policy with his detailed explanation of the benefits such as personal accident cover of Rs. 2 lakhs, and proper responses to my queries. It was nice to talk to him. All the very best!
    33. Purvesh Jani | Jan 16, 2018
      I would like to thank your customer support executive for guiding me right till the end of the transaction. It would be great if there are more executives like you who make every effort to aid customers. I really appreciate your patience and willingness to help. Hope you reach great heights in your career.
    34. Ravi Rodrigues | Jan 15, 2018
      It was nice to interact with your customer support associate. I appreciate his comprehensive explanation of the car insurance policy, meticulous follow-ups and commitment to providing good service. I would definitely go for ICICI Lombard when buying insurance for my other vehicles, and would recommend it as an insurer to other people too.
    35. Parwat Singh | Jan 14, 2018
      I would like to thank your agent for his prompt service. He treated me with a lot of patience during the conversation. Now, whenever I think of ICICI Lombard, the first thing that comes to my mind is the excellent service that I received from him. I feel that he’s an asset to the company and therefore would strongly advise you to hire like-minded people.
    36. Dileep Patil | Jan 13, 2018
      I am very happy to note that your customer care representative gave me useful guidance. She made it possible for me to buy car insurance without any hassle. I score her 10 out of 10 for being so cooperative and helpful. All the best!
    37. Sanchit Kashyap | Jan 12, 2018
      The main benefit of buying online car insurance is that the process is hassle-free and you can complete a transaction very quickly. ICICI Lombard did not disappoint me in this regard—purchasing their insurance plan was fast, secure and convenient for me. The executive helped me to complete the transaction within 15 minutes!
    38. Venkatrao T. | Jan 11, 2018
      Before I’d contacted ICICI Lombard, I’d been really confused about which car insurance policy to opt for. Your agent enlightened me about the policy inclusions and exclusions. He even made the effort to call me up at the requested time. I also received useful guidance while making the payment for the purchase.
    39. Nikhil Vikhe | Jan 11, 2018
      I wanted to make some changes to my car insurance policy, and your executive was of great help to me in this regard. She also helped me through the payment process, and was there for me right until I received the payment confirmation message. Her fluent communication and overall service left me impressed. Keep up the good work!
    40. Prakash G. | Jan 10, 2018
      It was a wonderful experience talking to your customer service person. She went the extra mile to ensure that I understood the features and advantages of the policy. I was impressed by her service—this is what prompted me to go ahead and buy car insurance from ICICI Lombard despite the slightly high cost of the plan. Appreciate her ready responses and consistent follow-ups.
    41. Konduru Dilip Kumar | Jan 10, 2018
      I’d called up ICICI Lombard’s customer care department to obtain more information regarding the car insurance plan. The insurance advisor gave me a clear explanation of the policy provisions. He also suggested an insurance option that would give me good benefits. Thanks for the support.
    42. Amresh Kumar | Jan 10, 2018
      I would like to express my appreciation to your agent for her help in buying my car insurance policy. She was immensely polite, courteous and professional during the interaction. She gave me a transparent explanation of the policy features such as coverage against third-party legal liability. I wish her all the very best.
    43. Himanshu Mittal | Jan 09, 2018
      ICICI Lombard’s salesperson was of great help to me during the policy purchase process. She had good knowledge about the car insurance plan, and answered my queries in a polite and prompt manner. I’m really happy with the service provided.
    44. M.K. Venkateshwaran | Jan 08, 2018
      I switched my car insurance plan to ICICI Lombard today. The salesperson helped me to understand the ins and outs of the policy, and the circumstances that could invalidate the insurance. She seemed very sincere, and gave me step-by-step guidance during the transaction.
    45. Karma D. Namgyal | Jan 07, 2018
      I’d been looking to renew my car insurance policy, and am really glad to have chosen ICICI Lombard as an insurer. The renewal process was really quick and easy, and I instantly received the soft copy of the policy in my email inbox. Please continue providing such prompt service to customers.
    46. Venod Ghorrpade | Jan 06, 2018
      I’ve switched my car insurance policy to ICICI Lombard today. Your agent spoke fluently and was very polite in her approach. I would like to thank her for her help. I am now looking to switch my health insurance to ICICI Lombard, and would really appreciate some advice in this regard.
    47. Abraham Johnson | Jan 05, 2018
      Your customer support executive did an excellent job of explaining the terms and conditions of your car insurance plan. She was able to communicate clearly and effectively. I would say that she was one of the best executives I’ve come across till date. I’m a happy ICICI Lombard customer!
    48. Ravikumar M. | Jan 04, 2018
      I would like to thank your executive for her relentless efforts in convincing me to switch my car insurance to ICICI Lombard. Even though I’d been happy with my previous insurer, she prevailed upon me by explaining the benefits of your policy such as personal accident cover of Rs. 2 lakhs. I’m sure that I will be getting such good service in the future too.
    49. Kamal Raj | Jan 03, 2018
      I was looking to renew my car insurance with ICICI Lombard, and the customer service representative I spoke to was extremely helpful in this regard. She gave me proper guidance, and was very forthcoming about the policy provisions. The information she’s shared is sure to be of help to me while filing an insurance claim. Thanks and Happy New Year !
    50. Sunil Dhageya | Jan 02, 2018
      I am extremely satisfied with the way your salesperson handled our interaction. She provided all information regarding ICICI Lombard’s car insurance plan in detail, including benefits such as transfer of no-claim bonus. She also ensured that the purchase process was hassle-free for me. Thanks.
      Read All Reviews

      Write a review

      Listen to our customers


      “ICICI Lombard’s online booking experience is very seamless, especially if one is renewing the motor policy it is the most hassle-free ... ”

      Sameer Bagul - EVP & Head Finance, Cleartrip Pvt. Ltd


      “I had bad experience with my current insurance company, so I wanted to change my insurance company. After searching on several websites and ... ”

      Rajesh Kumar – Bangalore – Technical Lead


      “Your sales representative is the best salesman I have ever encountered. My dad was in sales for P&G for 30 years, so I know that Sales i... ”

      Mr. Dominic Braganza


      “Quick service from staff. Polite and patience in communications.Good guidance.As a senior citizen what else I require. My small settlement w... ”

      Viswanadha Sobhanadri - Hyderabad - Editor & Publisher, Vedamataram


      “I have been a customer to ICICI Lombard General (Motor) Insurance for the last 5-6 years. I have two 4-wheelers and both are insured with IC... ”

      Diptesh Narayan Ray -Businessman - Pune


      “Recently I renewed my Car Insurance, since I am out of country for 5 months I asked my brother staying in Naroda, Ahmedabad to complete the ... ”

      Dhananjay Joshi -IT Professional- Gandhinagar


      “Happy with your service. I wanted to know about Roadside Assistance Features and found all the information on the website. I even called the... ”

      Tushar - Thane - Associate, Altisource


      “Two main and important things I would like to highly appreciate. First, buying Insurance Online is "Super Experience" and in case you are fi... ”

      Tarak Desai - Bangalore - Associate Group Manager, SLK Software Services


      “Very Satisfied with current insurance claim. Timely delivery and accurate costing is that I liked. ”

      Umesh Bej - Navi Mumbai - Financial Controller, Videojet Technologies (i) Pvt. ltd


      “Buying Car insurance from icicilombard.com was a great experience as it offered 3 plans to choose from with different add-on covers and all ... ”

      Sandeep Gupta - Senior Brand Manager – Dettol India Gurgaon


      “Renewing my car insurance from www.icicilombard.com was really great experience. It just took me 5 minutes to complete transaction. The over... ”

      Mohit - Finance Professional Mumbai


      “Buying ICICI Lombard car insurance is a great insurance. It just took me 5 minutes to buy policy online. Very easy and user friendly. Will recommend everyone. ”

      Mangal Sen Dhall - Ex-Servicemen Ujjain


      “Renewing my Car insurance from ICICI Lombard was great experience. Overall transaction experience on website was really good and I was able ... ”

      Nandhini Shanmugham Mumbai


      “Just opted again for ICICI Lombard, all due to the service that I received when I was in need. Due to current unavoidable circumstance that ... ”

      Omar Khalil - Srinagar


      “I missed to renew my car policy by one day, I thought it will take time to get approval for my new policy, normally executive will come for... ”

      Mr. Saju


      “We are thankful to ICICI Lombard for the prompt settlement of our claim. Our company, Johnson & Johnson Ltd, has fire, marine, motor, me... ”

      Arnab Goswami - Treasury Manager - Kolkatta


      “Hello, I am Sharath Chander Kanala and I have availed car insurance renewal policy from ICICI Lombard. I have to say that I have had a super... ”

      Sharath K - Teacher - Varanasi


      “Hello, I, Palla Srinivasa Murthy, had availed car insurance on my Santro and I must say, the whole process was so smooth that it really ease... ”

      PS Murthy - Manager - Banglore


      “I used the mobile self inspection feature within the ICICI Lombard app for my car insurance and it was a great experience. I must say, this ... ”

      Prince Sachdev – Bhagalpur


      find network Garage

      Dealer Name Address City State Contact No Contact Person Type of Vehicle Manufacturer Latitude Longitude Operations
      ICICI Lombard General Insurance Ltd. is one of the largest private sector general insurance company in India offering insurance coverage for motor, health, travel, home, student travel and more. Policies can be purchased and renewed online as well. Immediate issuance of policy copy online.
      ICICI trade logo displayed above belongs to ICICI Bank and is used by ICICI Lombard GIC Ltd. under license and Lombard logo belongs to ICICI Lombard GIC Ltd assigned by Northbridge Financial Corporation solely for the territory of India. Insurance is the subject matter of the solicitation. The advertisement contains only an indication of cover offered. For more details on risk factors, terms, conditions and exclusions, please read the sales brochure carefully before concluding a sale. ICICI Lombard General Insurance Company Limited, ICICI Lombard House, 414, Veer Savarkar Marg, Near Siddhi Vinayak Temple, Prabhadevi, Mumbai - 400025. Reg. No.115. Fax no - 022 61961323. CIN: L67200MH2000PLC129408.
      This website is best viewed in Google Chrome browser