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Case Study

Vikram, an affluent businessman, never imagined that he would not be able to meet his family’s healthcare expenses. Just like most of us. However, on his friend’s insistence, he opted for a health insurance policy from ICICI Lombard.

Subsequently, his wife met with an accident and needed to undergo a surgery. When he rushed to the hospital, he learnt that the surgery needed to be performed within 24 hours, for which he had to make an upfront payment of ₹ 10 lakhs. Unfortunately for him, his business was also going through a dull phase and he did not have the required cash at his disposal. Moreover, he had used his emergency funds to help some friends.

Stricken with worry, he was at a loss wondering whom to approach for such a huge amount, that too at short notice. That is when his friend reminded him of the health insurance cover he had opted for himself and his family. He immediately notified the company and the hospital and was relieved to hear that the particular hospital had a tie-up with ICICI Lombard. Within 4 hours of notifying the company, he received an approval for the claim and was also able to avail the cashless facility.

Facilitating timely and quality healthcare is a matter of pride for us. Learn more about our claim processes.