Restart Right - Health Insurance Solutions

Office meetings, a loved one’s birthday, gym sessions, and walks in the park – the COVID pandemic brought all markers of regular life to a full stop. We’ve missed moments both big and small. And while we’re making our way back to old routines, we’re also emerging to a new normal at the same time.

At ICICI Lombard we realize that this new normal is not without its fears and uncertainties. As we step out of this lockdown, we want to enable our customers to restart their lives stress-free. We want to help our customers Restart Right.

Using technology as an enabler, we have developed customer-first features that are now part of our various health insurance policies. These innovations ensure our customers have access to help and information at their fingertips, from the comfort of their homes as per their policy through IL Take Care app for Android & for iOS

Here’s how we are keeping our promises to our customers:

  • ILHello Doctor for tele-consultation

    Consult a doctor on any health related issue over a call. Get 24x7 access to MBBS doctors via tele-consultation

  • Online medicine and delivery

    Order medicines online using the IL Take Care app. Get them delivered at home or any other address specified.

  • Home Healthcare

    Avail insurance claim on home healthcare treatment, without having to get hospitalized. Get treated for any ailment including Covid-19 related treatment from the safety and comfort of one’s home.

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ILHello Doctor
In order to ensure that our customers have access to medical care at all times, we’ve introduced ‘Hello Doctor’. Our customers can use this feature to consult medical practitioners over the phone, from the safety and comfort of their own homes. It’s available on the IL Take Care app, at no extra cost.

Online medicine and delivery
We want our customers to stay safe, stay home as much as they possibly can. Our online medicine and delivery feature is a helpful step in that direction. Available on the IL Take Care app, this feature can be used by our customers to order prescribed medicines online and get it delivered at home.

Home Healthcare
Keeping in mind the health and safety of our customers, we’ve introduced ‘Healthcare at Home’, under which our customers can receive treatment at home and still make a claim without hospitalisation being a criteria.



Kamlesh Kumari

Hi, I would like to thank ICICI Lombard and their health team for proper guidance and support towards selecting a mediclaim insurance policy for my family. They were really helpful in every aspect. They made sure I understood all the inclusions, benefits and exclusions. What I really liked is the entire explanation of the claim process. To understand the claim process is an important part of purchasing a policy. Happy to be associated with ICICI Lombard.


Karthik J.

I was browsing the web for a comprehensive health insurance plan for my family and I came across Lombard’s Complete Health Policy. Their team was kind enough to explain me all details and take care of my questions. One thing I noticed is that the policy offers benefits if you follow a wellness program. It is good to see that a company such as ICICI Lombard giving wellness programs the importance it deserves.


Aneesh Bhatnagar

The team has been patient with my queries and helped in resolving concerns around buying health insurance policy from ICICI Lombard. They are knowledgable and highlighted all benefits and exclusions which helped me in taking a decision on buying policy. Their transparency and knowledge is one of the factors I chose ICICI Lombard.

ICICI Lombard also offers insurance for the below products


Two Wheeler Insurance


Car Insurance


Travel Insurance


Home Insurance