Updated on - 06 Feb 2026
Losing track of your insurance documents or needing them at the last minute can be stressful, especially when you need them for claims, renewals or emergencies. ICICI Lombard makes it easy to access your health, bike, car or travel insurance policies instantly. Whether your original email is missing or you simply want a digital copy on hand, this guide shows you how to quickly retrieve and download your policy so you’re always prepared.
How to download the ICICI Lombard policy document?
Downloading your ICICI Lombard policy document is quick and hassle-free. You can access your policy anytime using multiple options, including the official website, the ILTakeCare mobile app, the RIA chatbot on the website or WhatsApp or by email to customer support.
Here is a detailed guide to all the available options-
Through Website
- Navigate to the 'Support' section under the dashboard displayed on the home page.
- Choose 'Help Centre' from the drop-down menu.
- Scroll down and find 'Online Requests.'
- Choose 'Require Policy Copy' under the 'Request policy copy' section.
- Choose product type and select 'request' as your case type.
- Click 'Next' to share your policy number and other required information under the details-2 section.
- Input the code and tap on Proceed.
Through Chatbot
- Click 'Ask RIA.'
- Select 'Already a customer.’
- Click on 'Download your policy.'
- Provide policy/mobile/UHID/vehicle number, depending on your policy type.
- After a few more requirements, you can easily access your policy document and download it.
- Our bot, RIA, is also available on WhatsApp and you can connect with her here at 7738282666.
Through ILTakeCare app:
- Open the ILTakeCare app and log in to your account.
- Tap Support on the dashboard and select Help Centre.
- Go to Online Requests and choose Request Policy Copy.
- Select your insurance product from the list.
- Enter your policy number and other required details (DOB, mobile number).
- Complete the verification and any security code prompts.
- Download the PDF copy of your policy to your device.
How do you download the ICICI Lombard health insurance policy documents?
You can easily get your ICICI Lombard health insurance policy documents by using the official website, the IL TakeCare app, the RIA chatbot or by sending an email.
Through the ICICI Lombard website
- Go to the homepage
- Click on “Support”
- Click “Help Centre”
- Go to “Online Requests”
- Choose “Require Policy Copy”
- Click on “Product Name” and choose “Health”
- Click on “Case Type” and Choose “Request”
- Enter the required details
- Type the code and choose “Proceed”
Using the IL TakeCare app
- Log in to the ILTakeCare app, go to the Policies section and select your health insurance policy. Use your policy number to add it if needed.
- Tap Download Policy Document to access and save your digital copy directly within the app.
Via the RIA chatbot
- Click on “Ask RIA” on our Help Centre
- Select “Already a Customer”
- Click on “Download Your Policy”
- Select your UHID number/policy number/mobile number
- Continue and you will get a softcopy of your health insurance policy
By sending an email
- If you can’t download online, send an email to customersupport@icicilombard.com with your policy and contact details.
- They will reply with your policy document attached.
How do you download the ICICI Lombard car insurance policy documents?
Once your third-party or comprehensive car insurance policy is issued, we ensure a digital copy is shared with you instantly. We will send you this to your registered email address for easy access. In case you are unable to find your copy, you can follow these steps to download your policy document anytime.
Through the ICICI Lombard website
- Go to “Support”
- Click on “Help Centre”
- Go to “Online Requests”
- Choose “Require Policy Copy”
- Choose “Product Name” and pick your car insurance type from the list
- Enter the policy number and provide your date of birth/ contact number
- Enter the code and click on “Proceed”
Using the IL TakeCare app
- Download the IL TakeCare app on your smartphone.
- Log in with your registered mobile number.
- Go to the Policies section, select your car insurance and download the document.
Via the RIA chatbot
- Go to the “Help Centre”
- Click on “Ask RIA”
- Choose “Already a Customer”
- Click “Download Your Policy”
- Choose and provide one of these details- contact number, date of birth or vehicle number.
- You will get a soft copy of your policy documents.
- You can also chat with RIA on WhatsApp by sending "Hi" to 7738282666.
By email
- You can also send us an email at customersupport@icicilombard.com.
- Add your policy number and registered contact details in the email.
How do you download the ICICI Lombard bike insurance policy documents?
You can download your ICICI Lombard bike insurance policy documents using the steps below.
Through the ICICI Lombard website
- Go to our website
- Click on “Support” and go to “Help Centre”
- Go to “Online Requests”
- Choose “Request Policy Copy”
- Pick your insurance type in the product section
- Enter required details such as date of birth or phone number
- Input the code and click “Proceed”
Using the IL TakeCare app
- Download the IL TakeCare app and log in with your registered mobile number.
- Go to Policies, select your bike insurance and tap Download Policy Document.
Via the RIA chatbot
- Visit Help Centre > Ask RIA on the website.
- Choose “Already a Customer”
- Click “Download your Policy”
- Choose one of the details (date of birth, registered phone number, vehicle number) and enter the details.
- Your document will be downloaded.
By email
Send a request with your policy number to customersupport@icicilombard.com from your registered email.
Through an insurance aggregator
If bought from a third-party site, log in there, find your policy under My Policies and download it.
How do you download the ICICI Lombard travel insurance policy documents?
To download the ICICI Lombard travel insurance policy documents, check out the steps below.
Through the ICICI Lombard website
- Visit our website
- Choose “Support” and click “Help Centre”
- Click on “Online Requests”
- Click on “Request Policy Copy”
- Pick your insurance type in the product section
- Enter required details such as date of birth or phone number
- Input the code and click “Proceed”
Using the IL TakeCare app
- Download and open the IL TakeCare app.
- Log in using your registered mobile number.
- Go to Policies, select your travel insurance, then tap Download Policy Document.
Via the RIA chatbot
- Visit “Help Centre”
- Choose “Ask RIA”
- Click on “Already a Customer”
- Choose “Download your Policy”
- Pick one of the details (date of birth, registered phone number, vehicle number) and put the details.
- Your document will be downloaded.
How to download ICICI Lombard policy via mobile app
To quickly access your ICICI Lombard policy on your mobile device, follow these simple steps:
- Download the app: Install the ILTakeCare app from the Google Play Store or Apple App Store.
- Log in: Sign in using your registered mobile number, user ID and password. Verify with an OTP if prompted.
- Go to Policies: On the app’s dashboard, tap Policies or My Policies to view all your active policies.
- Select your policy: Choose the policy you wish to download; health, car, bike or travel.
- Download document: Tap Download Policy Document to save the PDF copy on your phone.
How to retrieve an ICICI Lombard insurance policy if you forgot your policy number
If you forgot your ICICI Lombard policy number, you can retrieve your policy using other details.
- You can use the RIA chatbot by providing your registered mobile or vehicle number.
- Check your email or SMS for confirmation messages containing policy info.
- For motor insurance, enter your vehicle registration number on the Help Centre’s Require Policy Copy section and verify via OTP.
- You can also call customer support at 18002666 with your ID details, or visit a branch with your ID and vehicle registration certificate to get a duplicate policy copy.
How to contact ICICI Lombard customer care for policy document support
To contact ICICI Lombard customer care for policy document support, you can use the following means.
- Call the toll-free number 1800 2666 (24x7) or +91 40 6627 3505 for international/J&K/J&K customers.
- Email customersupport@icicilombard.com with your policy details for assistance.
- Chat with RIA on WhatsApp by messaging "Hi" to 7738282666 for instant help.
- Visit the ICICI Lombard website and use the "Ask RIA" live chat or fill out an online request form in Support > Help Centre.
Conclusion
Accessing your ICICI Lombard insurance is now simple, fast and convenient. By using the app, website or chatbot, you can have your policy documents at your fingertips anytime; whether for claims, renewals or emergencies. Staying organised and informed helps you avoid last-minute stress and ensures you are always prepared.
For personalised guidance and exclusive offers, fill out the form on this page and connect with our experts today.
FAQs
1. Can I download my ICICI Lombard policy document without visiting a branch?
Yes, you can download it using the website, mobile app, WhatsApp or customer care support.
2. What details do I need to download my policy document?
You need your policy number, registered mobile number or vehicle number, depending on your policy.
3. Is a digital copy of my policy valid for claims and verification?
Yes, a digital copy is valid for claims and is accepted for all official purposes.
Disclaimer: The information provided in this blog is for educational and informational purposes only. It may contain outdated data and information regarding the topic featured in the article. It is advised to verify the currency and relevance of the data and information before taking any major steps. ICICI Lombard is not liable for any inaccuracies or consequences resulting from the use of this outdated information.