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1800 2666

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Motor Claim

Motor Claims

Cashless Claims

    In case of an unfortunate accident / breakdown, please call our toll free 1800 2666 and we would be glad to assist you.

    Detailed description of steps:

    • Note the number of the other vehicle involved in the accident, if any.
    • Note down the names and contact details of witnesses, if any.
    • Contact our toll free number 1800 2666 and get your claim number / reference number.
    • The Call Centre Representative will provide you with the details of the documents required for claim processing and also details of our preferred cashless garage.
    • File an FIR at the police station nearest to the accident spot in case of third party property damage or bodily injury, theft, malicious damage, key loss and major accidents.
    • Take the vehicle immediately to the suggested garage.
    • Our Customer Service Manager (CSM) will contact you within 24 hours of registering the claim.
    • Submit all the required documents to the dealer / CSM and get them verified with the originals.
    • Our CSM will get the estimate for the repairs of your vehicle and give approval after assessment.
    • Payments that need to borne by us at our preferred garage will be made directly to the garage on completion of the repairs.
    • Our CSM will inform you about the balance amount that has to be paid by you as per policy terms and conditions.

    You can avail a host of benefits for every claim reported to us:

    • Cashless repair across a wide network to ensure a smooth ride
    • Free pick-up, towing facility and wash benefit
    • Loss Assessment Survey of vehicle within 4 hours by dedicated Service Manager*
    • 6 month quality assurance on all repairs**

    *at selected garages

    *Applicable on claims intimated before 2 PM and not applicable on Sundays and ​national ​holidays

    *Subject to maximum usage upto 6,000 km, post such repairs

Reimbursement Claim

In case of an unfortunate accident / breakdown, please call our toll free 1800 2666 and we would be glad to assist you.

Detailed description of the process:

  • Note the number of the other vehicle involved in the accident, if any.
  • Note down the names and contact details of witnesses, if any.
  • Contact our toll free number 1800 2666 and get your claim number / reference number or alternatively send SMS as “CLAIM” to 575758 and you will receive call from call center representative
  • Our Customer Service Manager (CSM) will contact you within 24 hours of registering the claim.
  • Submit all the required documents to the CSM and get them verified with the originals. Click here to download claim forms.
  • ICICI Lombard will initiate the claim process.
  • ICICI Lombard will reimburse the approved claim amount directly to the customer.