In case of an unfortunate accident / breakdown, please call our toll free 1800 2666 and we would be glad to assist you.
Detailed description of steps:
- Note the number of the other vehicle involved in the accident, if any.
- Note down the names and contact details of witnesses, if any.
- Contact our toll free number 1800 2666 and get your claim number / reference number.
- The Call Centre Representative will provide you with the details of the documents required for claim processing and also details of our preferred cashless garage.
- File an FIR at the police station nearest to the accident spot in case of third party property damage or bodily injury, theft, malicious damage, key loss and major accidents.
- Take the vehicle immediately to the suggested garage.
- Our Customer Service Manager (CSM) will contact you within 24 hours of registering the claim.
- Submit all the required documents to the dealer / CSM and get them verified with the originals.
- Our CSM will get the estimate for the repairs of your vehicle and give approval after assessment.
- Payments that need to borne by us at our preferred garage will be made directly to the garage on completion of the repairs.
- Our CSM will inform you about the balance amount that has to be paid by you as per policy terms and conditions.
You can avail a host of benefits for every claim reported to us:
- Cashless repair across a wide network to ensure a smooth ride
- Free pick-up, towing facility and wash benefit
- Loss Assessment Survey of vehicle within 4 hours by dedicated Service Manager*
- 6 month quality assurance on all repairs**
*at selected garages
*Applicable on claims intimated before 2 PM and not applicable on Sundays and national holidays
*Subject to maximum usage upto 6,000 km, post such repairs