How to Download Your Health Insurance Policy?

Updated on 27-03-2025

Maintaining good health has become a paramount concern in today’s unpredictable world. We must prioritise our well-being and proactively safeguard ourselves against unforeseen medical expenses. One such measure is obtaining a health insurance policy. Health insurance is a protective shield, providing financial coverage for medical treatments and emergencies. It ensures that individuals have access to quality healthcare without incurring exorbitant expenses. 

To access the perks of your insurance, it is crucial to have a policy document or health card. This blog will assist you with how to get a policy document and how to download the policy if you have health insurance with ICICI Lombard.

How Can I Download My Health Insurance Policy?

To download your health insurance policy- 

1. Go to the official website of your insurance provider and find the policy section to download the softcopy. 
2. You can also use the insurer’s mobile app to find your policy documents online. 
3. Search your mailbox for a confirmation email sent by the insurance provider and download the document attached to the mail. 
4. If you bought the policy through an insurance aggregator platform, download the document from that website. 

How to Download Policy Document for a Policy Purchased Through ICICI Lombard? 

The simplest way to get your health policy document is to retrieve the mail from ICICI Lombard sent to you right after you paid for the policy purchase or renewal. The attachment in the mail is nothing but your policy document.

Through Website

• Tap on the dashboard on the home page.
• Click on 'Support.'
• Choose 'Help Centre.'
• Navigate to the 'Online Requests.'
• Click on 'Require Policy Copy.'
• Choose 'Health' by clicking on the 'Product Name.'
• Select 'Request' by tapping on the 'Case Type.'
• Enter details like policy number, contact number/birth date/cheque number.
• Enter the alphanumeric code and click on 'Proceed.'

Through RIA

RIA is our intelligent and responsive chatbot that can assist you with all your policy-related queries and even with a policy purchase. Here are the steps you must follow to obtain your policy copy.

• Tap on 'Ask RIA' on the 'Help Centre' page.
• Select 'Already a customer' in the chat box.
• Tap on 'Download your policy.'
• Choose UHID number/policy number/mobile number.
• Continue on the chat, and you will receive a soft copy of your document.

RIA is also available on WhatsApp. To connect with her there, type and send 'Hi' on 7738282666.

Other Ways

• We also assist over call. Just ring our toll-free number, 18002666.
• You can raise this request by emailing your policy number at customersupport@icicilombard.com
• ILTakeCareApp is another way. But for that, remember your policy number and add the same on the app.

Benefits of Downloading Your Health Insurance Policy

The reasons why it is useful to download your medical insurance documents are- 

1. It allows quick access to the documents when needed for an emergency claim. 
2. A soft copy is an eco-friendly way of maintaining your records by reducing paper usage. 
3. You can easily share a softcopy, which is not possible with a physical document. 
4. A soft copy is easier to maintain as a proper record. 

Importance of Having a Digital Copy of Your Insurance Policy 

In the modern world, where everything is digital, having a soft copy of your insurance policy is a smart way of keeping documents. 

1. A softcopy provides a backup to your important policy documents if you misplace the physical copy. 
2. A soft copy is easy to carry and transfer. 
3. A soft copy is a time-saving option and minimises the hassle of finding a single document in a heap of physical files. 

Tips For Managing Your Health Insurance Policy 

To manage your medical insurance policy, follow these key pointers- 

1. Backup the soft copies in multiple locations like digital lockers and files on your phone or laptop. 
2. Do timely checkups of your renewal dates and update personal information in case of any changes. 
3. Set timely reminders for policy updating and renewal timelines. 
4. Share your health insurance details with your family members and give them access to the documents. 

Conclusion 

Downloading and keeping a digital copy of your health insurance policy is a simple step that can save you several stressful hours in an emergency. Always keep the policy documents in an easily accessible place, and update your insurance on time to make the most of the claim when a need arises. Remember, having a softcopy of your policy just a click away provides you with an additional layer of financial and mental security.