What Is a Health Insurance Policy Number?

Updated on - 04 Feb 2026

Every health insurance policy comes with a unique code, which is your policy number. This code is required every time you make a claim. This policy number is your identity with the insurer. With the number handy, you can get quick access to benefits and hassle-free support when you need it most.

This article explains why your health insurance policy number is essential, what to do if it gets misplaced, how to find it easily and the basic steps needed to keep it updated.

Health insurance policy number

This policy number of the medical insurance is essential for the following reasons:

• The policy number enables insurance providers to identify an individual and their specific insurance plan benefits quickly.
• The insurance company uses the policy number to track all your medical bills easily.
• The number also helps insurers identify the group you are part of in your health insurance plan. Hence, the providers can quickly establish your benefits in that specific group plan.
• The member number helps the policyholder to make claims and perform other necessary interactions with the insurance company.

How to find your health insurance policy number

Locating your health insurance policy number is simple. It is prominently displayed on your insurance card, often labelled as "Policy ID" or "Policy #".

Here’s how to find your policy number online and offline:

Online way to check your health insurance policy number

You can find your health insurance policy number online using the following steps:

1. Visit your insurer’s website or mobile app. Log in with your registered details. To see your number, go to the “My Policies” or “Policy Details” section.
2.  If you have purchased the policy through an aggregator platform, log in there to access.
3. You can also search your email for confirmation or policy documents sent by your insurer.
4. You can also visit the Insurance Information Bureau of India (IIB) website to retrieve your policy number.

Offline way to check your health insurance policy number

If you are unable to trace your policy number online, then you can use the following offline methods to check your number:

1. Check your original policy documents. The policy number is usually printed on the first page or near your name.
2. Your health insurance card has your policy number and other basic details.
3. Call your insurer’s customer support. Provide your registered mobile number or email, and they will help you retrieve your policy number.
4. You can also walk into your insurance company’s nearest branch office and ask for your policy details.

What to do if you lose your health insurance policy number

You can recover your lost policy number by checking your original policy documents or health insurance card. You can also check your old emails and messages from your insurer. If none of this is available, call your insurance company’s customer support for help.

If you have lost your policy documents and health card, you are advised to inform your insurer immediately and file a formal request for a duplicate policy document. You may need to file a police report (FIR) and submit it to the insurer. They will then guide you through the process of getting a duplicate policy document marked as "DUPLICATE."

How to update your health insurance policy number details

To update details for your health insurance policy and other related information, follow these simple steps:

• Log in to your insurer’s website or mobile app.
• Go to your policy section and click "Update Policy Details" or "Manage Policy."
• Select the policy you want to update.
• Choose "Change policy details" or a similar query type.
• Enter the new information and upload the required documents.
• Submit your request to the insurer for further processing.

You can also call customer support, email them or visit the nearest branch office of your insurance company for support.

Conclusion

A good health insurance policy or a health insurance plan provides immediate financial support in medical emergencies. Keeping your policy number safe and updated ensures claims are fast and hassle-free.

If you are considering health insurance and need help choosing a suitable plan, whether individual health insurance, critical health insurance or family health insurance, fill out the form on this page to receive personalised guidance.

FAQs

1. What information is linked to a health insurance policy number?

The health insurance policy number contains details like coverage limits, benefits and claim history. It also lists the family members covered under the plan.

2. Why is it important to keep my policy information up to date?

If your personal information or contact details change, you should update them under your policy. Failure to do so can cause delays in claim approvals or renewals.

3. What steps should I take if my health insurance card or policy document is lost or damaged?

If your health insurance card or policy document is damaged or lost, contact your insurer immediately. You can request a replacement card or a duplicate copy of your policy by providing your registered mobile number, email or personal ID.

Disclaimer: The information provided in this blog is for educational and informational purposes only. It is not intended substitute for professional advice, diagnosis or treatment. Please consult a certified medical and/or nutrition professional for any questions. Relying on any information provided in this blog is solely at your own risk, and ICICI Lombard is not responsible for any effects or consequences resulting from the use of the information shared.