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Roadside Assistance Cover

What is Road Side Assistance in Car Insurance?

Car breakdowns never happen at a convenient time, and drivers are almost never positioned to deal with them in the best way. Roadside assistance cover exists for exactly these moments. It is an add-on most people overlook until they find themselves needing it, and it can be availed by paying an additional premium. Whether you were involved in a minor accident or urgently need a repair, this cover ensures a professional mechanic is a call away.

Roadside assistance cover (RSA) provides on-the-spot support when your vehicle breaks down or is stranded somewhere less than ideal. RSA cover dispatches trained assistance to your location for services like towing, battery jumpstarts, fuel delivery, and tyre changes.

Here’s an important distinction to remember: with a comprehensive car insurance policy, both your vehicle’s damages and third-party liability costs are covered. However, support during roadside breakdowns is not included by default. You need to opt for RSA in car insurance specifically to be covered for breakdown scenarios.

How Does Roadside Assistance in Car Insurance Work?

Fortunately, the process is built to be simple, because the last thing you need during a breakdown is a complicated claims drill.

Call the 24×7 helpline on the toll-free number 1800 2666
Share your location along with your vehicle and policy details
A trained service provider is dispatched to assist you at your location
On-the-spot fixes are attempted for minor issues like a flat tyre, dead battery, or fuel shortage
If the issue cannot be resolved roadside, a tow truck is arranged to the nearest network garage

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That’s about it. You call, they come, and the situation is handled!

What Is Covered by ICICI Lombard Roadside Assistance Add-On in Car Insurance?

ICICI Lombard's roadside assistance add-on is designed to handle the most common and stressful breakdown situations, so you’re never figuring it out on your own.

Inclusions
Exclusions

Towing assistance

If your car stops responding on the road or is involved in an accident, towing is arranged to the nearest garage within a 50-kilometre radius of the incident location. Any towing charges beyond 50 km must be borne by you.
Fuel assistance

Did you ignore that “Low Fuel” indicator for slightly too long or end up with a bad fuel fill? The cover handles both emergency fuel supply and fuel tank draining in cases where the existing fuel needs to be replaced entirely.
Key retrieval

It happens more than you’d think: you accidentally locked your keys in your car or just misplaced them while on a trip or long drive. ICICI Lombard assists in retrieving your car keys so you can get back on the road without the added panic.
Message relay

If you find yourself in a situation where you cannot reach your family or friends, whether due to a lost phone or no network, the roadside assistance cover helps relay your message to your chosen contacts on your behalf.
Breakdown support over phone

We can coach you through a car breakdown! Do you have a basic understanding of car mechanics? A trained support representative will guide you through the issue over a call so you can attempt to resolve it on the spot, without waiting for a mechanic.
Minor on-site repairs

For smaller mechanical issues that do not require a full workshop, a qualified mechanic is dispatched to your location to carry out on-the-spot repairs.
One night of accommodation

If your car breaks down far from home and cannot be fixed quickly, one night of hotel accommodation is arranged for all occupants of the insured vehicle under the roadside assistance cover. This means you don’t have to panic about where you’ll stay the night at an unfamiliar location.
Medical referral

In the event of an accident or a medical emergency on the road, the add-on coordinates with the nearest medical facility to ensure timely assistance for those who need it.
Battery jumpstart

If a flat or stalled battery is keeping your car from starting, a trained mechanic is dispatched to provide an emergency jumpstart at your location.
Flat tyre assistance

If you’re left without a usable spare tyre, the roadside assistance cover steps in to help you get back on the road. A technician is sent to your location to repair the puncture on the spot or tow your vehicle to a garage, depending on the situation.
Taxi facility

While your car is being towed to a garage, free taxi travel is arranged for all occupants of the insured vehicle for up to 50 kilometres.
Legal advisor referral

If a road accident escalates into a situation requiring legal guidance, the add-on helps you connect with a legal advisor. Please note that the legal consultation charges are to be borne by you.

Natural or man-made disasters

Car breakdowns or damage from natural catastrophes, man-made disasters, or actions by government or judicial authorities are not covered under RSA cover.
Racing or unlawful use

Claims are not accepted if the vehicle was being used for racing, rallying, motorsports, or any unlawful activity at the time of the incident.
Driveable vehicle

If your vehicle is capable of being driven to the nearest workshop under its own power, a roadside assistance claim will not be entertained.
Theft-related losses

Any losses resulting directly from theft are excluded from the roadside assistance cover.
Duplicate coverage

Any loss or expense already covered under the manufacturer's warranty, a recall campaign, another motor insurance policy, or a similar package is not eligible for a roadside assistance claim.
Parts and consumables

Costs associated with the supply or replacement of parts and consumables are not included under the roadside assistance add-on.
Unauthorised use

Cover is not applicable if the vehicle is being driven without the owner's authorisation or in a manner that violates the manufacturer's manual.
Services availed without prior consent

Claims will not be accepted if roadside assistance services were availed without prior consent from ICICI Lombard.

Benefits of ICICI Lombard General Roadside Assistance Car Insurance Cover

An RSA cover is not as simple as an emergency button. Here’s how ICICI Lombard ensures you always feel secure when you step into your vehicle:

24x7 availability, covering emergencies at any hour, including weekends and public holidays
Available across cities as well as major highways, so help isn’t limited by location
No need to scramble for a trustworthy mechanic when you’re stuck somewhere unfamiliar
One cover takes care of a range of common breakdown situations

Fast response means you’re not left waiting on the roadside for long
Claim requests can be raised instantly through the IL TakeCare App
Reduces the financial unpredictability of unplanned roadside repairs

Features of Roadside Assistance Add-On

RSA cover in car insurance is designed to support you through a wide range of issues you might face on the road. Because it covers so many scenarios, you can count on getting help whenever something goes wrong.

Available as an add-on alongside your existing car insurance policy
Round-the-clock service, active 24 hours a day, every day of the year
Covers both city breakdowns and remote highway emergencies
Access to a large network of service providers and garages across India
Covers essentials like towing, emergency fuel, flat tyre help, battery jumpstarts, and assistance if you’re locked out of your car
You can request help right away through the IL TakeCare app or by calling the helpline
Useful for both daily drives and longer trips outside the city

Factors to Consider Before Choosing Roadside Assistance Car Insurance Cover

The perfect roadside assistance plan needs to hit a lot of boxes that vary by person. Here’s how you select the best cover:

Coverage scope:

Confirm exactly which services are included under the RSA cover before adding it to your policy.

Network of garages

A wider network of garages means faster response times and access to authorised service centres closer to where you are.

Coverage area

The service shouldn’t be limited to your city. It should include highways and less accessible locations.

Turnaround time

Verify how quickly assistance is typically arranged, especially if you’re outside urban areas.

Usage limits

Be clear on how many times you can avail the service in a year without extra cost.

Pricing

Compare what different insurers charge and see if the benefits offered justify the cost.

How Much Does a Roadside Assistance Car Insurance Cover Cost?

The premium for an RSA cover in insurance hinges on several factors. Adding it to your car insurance policy does not significantly increase your overall premium.

Pricing varies based on:

Vehicle type, age, and make
Geographic coverage area included in the plan
Number of permissible service requests per policy year
Whether it is bundled with a comprehensive car insurance policy or added separately
The insurer's pricing structure at the time of purchase

Advantages of buying the roadside assistance cover with car insurance

Instant help

With our 24×7 roadside assistance, if your car breaks down or meets with an accident, all you need to do is confirm your location to receive immediate assistance from a mechanic arranged by us.

Peace of mind

With our complete roadside service, as part of your comprehensive car insurance policy, you can drive your car in peace, without worrying about any unexpected situations.

Value for money

A modest increase in premium for your car insurance would not increase your costs exorbitantly but will surely boost your benefits and enhance the coverage of your car insurance policy.

Besides this, you can also use our car insurance premium calculator to easily know your payable premium.

Note: 1: The payable OD premium is also subject to policy terms and conditions.

Eligibility criteria for family health insurance

Who should purchase a roadside assistance cover in car insurance?

It is recommended that you buy roadside assistance if you are new to wheels and are unfamiliar with car-related concerns.
If you love going on long-distance car trips, you must first purchase roadside assistance.
You must buy roadside assistance cover if you prioritise convenience over dealing with car-related breakdowns on your own.
If your car is old and faces regular issues, you must purchase roadside assistance coverage.

Note: Check the full list of documents.

Things to remember if you get RSA in car insurance

With RSA in car insurance, you can get 24×7 roadside assistance in the event of a vehicle breakdown in the middle of your journey.
Roadside assistance will take care of the expenses arising from minor repairs, emptying of fuel and similar situations.
Always read the policy terms and conditions to know what your roadside assistance cover can help you with.

Maintenance tips to avoid car breakdown during a long trip

Check engine oil

Engine oil prevents heat and friction from accumulating in the engine, allowing all the moving parts to function properly. In case the engine oil light appears on, pull over immediately and look underneath your vehicle. If you observe a liquid leaking, it's most likely oil, and you shouldn't drive further since your vehicle may suffer and break down.

Never skip a service

Skipping on service means putting yourself and your car in grave danger. Your concern for your car should not begin with a mechanic informing you about fixing expensive parts. Rather, take care of your car by getting it serviced on time, every time. Regular maintenance will help you in avoiding breakdowns.

Drive properly

Your car’s overall condition is determined by your driving behaviour. To safeguard your brake pads and rotors, avoid hard starts and stops. Also, avoid riding the clutch since this will harm the bearings that are necessary for the clutch to function properly.

Avoid unnecessary weight

If you are stuffing half of your belongings into your car, don't do it. Because adding weight to your car puts a greater strain on the brakes and suspension, and lowers your vehicle's fuel economy dramatically.

Never ignore warning indicators and noises

Remember, neglecting an issue will only worsen it in the long run. Drive your vehicle to a garage as soon as you hear an odd noise or find any change in the driving pattern. Explain the problem to the mechanic. This will help you in avoiding greater, more expensive problems in the future.

How to get roadside assistance in car insurance?

Roadside assistance is crucial for maintaining and protecting your vehicle. You can get it from our website in four easy steps.

Get quote by sharing your vehicle registration and your contact details here.

Pick

Pick the plan you like and add roadside assistance coverage to it.

Pay

Make payment online using our secured payment gateway.

Policy

Get the policy with roadside assistance cover instantly.

How to claim car insurance for breakdown with roadside assistance?

Call our toll-free number 1800 2666, provide your policy information for verification, and assistance will be on its way.
If minor repairs are needed, our technician will repair your car on the spot. If it needs to be moved to a garage, we’ll tow it to a nearby network garage.
The labour and conveyance cost will be borne by us.

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A long-term car insurance policy covers your vehicle for 2-3 years, offering savings, fewer renewals, and uninterrupted protection with possible premium discounts.

07 Oct 2021

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Frequently asked questions about roadside assistance in car insurance

Is roadside assistance worth it?

Roadside assistance cover comes with several advantages. It is worth the money because you never know when you will need it.

How much will it cost me to get roadside assistance for my car?

You can enjoy the advantages of our roadside assistance at a starting price of ₹199*.

Will claiming for roadside assistance affect my no claim bonus?

No, it will not affect the no claim bonus. Roadside assistance is the only coverage which when used is not considered a claim if you have not made any other claims in the previous year.

Does roadside assistance help unlock cars?

Yes, under roadside assistance cover, we’ll help you unlock your car by bringing your spare key to you. Your car would need to be within 100 km to avail this service.

Is there a limit to how many times I can use roadside assistance at no charge?

During the policy period, you can make a maximum of four claims for any one or more of the coverages offered under the roadside assistance cover, depending on the plan you choose.

Can my claim be settled on a reimbursement basis?

If we do not have a tie-up with the garage, you may furnish the repair bills and have them reimbursed as per the policy document. To avoid any bother, we usually settle the bills on our own.

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Roadside Assistance Cover

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What is Road Side Assistance in Car Insurance?

How Does Roadside Assistance in Car Insurance Work?

What Is Covered by ICICI Lombard Roadside Assistance Add-On in Car Insurance?

Towing assistance

Fuel assistance

Key retrieval

Message relay

Breakdown support over phone

Minor on-site repairs

One night of accommodation

Medical referral

Battery jumpstart

Flat tyre assistance

Taxi facility

Legal advisor referral

Natural or man-made disasters

Racing or unlawful use

Driveable vehicle

Theft-related losses

Duplicate coverage

Parts and consumables

Unauthorised use

Services availed without prior consent

Benefits of ICICI Lombard General Roadside Assistance Car Insurance Cover

Features of Roadside Assistance Add-On

Factors to Consider Before Choosing Roadside Assistance Car Insurance Cover

Coverage scope:

Network of garages

Coverage area

Turnaround time

Usage limits

Pricing

How Much Does a Roadside Assistance Car Insurance Cover Cost?

Advantages of buying the roadside assistance cover with car insurance

Instant help

Peace of mind

Value for money

Who should purchase a roadside assistance cover in car insurance?

Things to remember if you get RSA in car insurance

Maintenance tips to avoid car breakdown during a long trip

Check engine oil

Never skip a service

Drive properly

Avoid unnecessary weight

Never ignore warning indicators and noises

How to get roadside assistance in car insurance?

Share

Pick

Pay

Policy

How to claim car insurance for breakdown with roadside assistance?

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Underage Driving Rules & Fines

What is Collision Insurance?

Benefits of Long-Term Car Insurance

Reviews and ratings on roadside assistance in car insurance

4.2

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Reviews and ratings
on roadside assistance in car insurance