If I have Bharti AXA two-wheeler insurance, which branch should I visit?
You can visit any ICICI Lombard General Insurance branch near your residence for any assistance. Our branch timings are 9:15 am to 6:15 pm on working days. To locate a branch click here.
Is the transaction going to affect my claim if I had claimed before it?
No, the transaction will not affect your claim settlement. If you had filed a claim before the transaction, we'd service it as per your policy's terms and conditions.
Has the customer grievance redressal process changed following the transaction? If yes, who should I contact if I wish to file a complaint?
What impact will the transaction have on my existing policy's continuity benefits? Will I lose them all?
No, you will not lose any continuity benefits such as NCB, and they will continue to exist even after the transaction. This is because the transaction does not change the terms and circumstances of the current insurance.
If my policy is about to expire and I want to renew it, then in whose favour should I issue my two-wheeler policy premium cheque?
When you are renewing your policy with us, then issue the cheque in the name of ICICI Lombard. If you have not yet received your renewal notice, please call us on 1800 2666. You may also raise your request by emailing us at customersupport@icicilombard.com.
Following the transaction, will my existing Bharti AXA two-wheeler insurance policy's terms and conditions change?
No, your existing Bharti AXA bike insurance policy terms and conditions will not change due to the transaction. The existing customers would continue to reap benefits from their policy even after this transaction.
If I hold a Bharti AXA two-wheeler insurance, will I receive a new policy document, or will my existing document remain valid?
No, since your existing Bharti AXA bike insurance does not require any modifications, you won't be receiving a new policy document. Your existing policy will continue to be valid until it expires.
Following the transaction, can I pay my Bharti AXA two-wheeler insurance premiums online?
Following the transaction, if you are an existing customer of Bharti AXA two-wheeler insurance, then at the time of renewal, when you visit the Bharti AXA GIC website for premium payment, you will be redirected to the website of ICICI Lombard. You’ll be able to access all the services and features of your erstwhile Bharti AXA two-wheeler insurance policy there.
If I want to make any changes to my Bharti AXA bike insurance after the transaction, will I be allowed to do so?
Yes, you are allowed to make modifications to your Bharti AXA bike insurance policy. To initiate the modification process, contact our executives on our toll-free number 1800 2666 or write to us at customersupport@icicilombard.com.
If I hold Bharti AXA two-wheeler insurance, then following the transaction, can I use the network garages of both ICICI Lombard General Insurance and Bharti AXA General Insurance?
Whether you have Bharti AXA two-wheeler insurance or ICICI Lombard bike insurance, you will get to access the same network of 4800+ cashless garages+. Thus, if your bike gets damaged in an accident, you can get it repaired at one of the ICICI Lombard network garages.
If I have Bharti AXA two-wheeler insurance and want to contact ICICI Lombard for assistance, how should I reach you?
If you have a Bharti AXA bike insurance policy, you can contact us on: